- Open https://service.stotthoare.com.au/B2B/Requests/New (or open https://service.stotthoare.com.au and choose Corporate and Government Customers).
- Log in, or click Continue without logging in. Signing in fills in your details for you (see How To - Sign in).
- Follow the steps. You can go back at any point.
| Step | What we ask for |
|---|---|
| Device | The serial number, usually on the bottom or back of the device. We look it up as you type and confirm the model. If you can’t find it, you can continue without it. |
| Your details | Your name, email address and phone number. Filled in for you if you’re signed in. |
| Second contact | Optional. Someone else to keep updated. |
| The problem | Describe what’s wrong. Add photos if they help. |
| Your organisation | If you’re not signed in: your organisation name, or an invoice number and purchase order number so we can match the request to your account. Skipped if you used your organisation’s own link. |
| Where the device is | The address, for collection or on-site repair. |
| How we receive the device | Deliver it to our office, have it collected from your office, or tell us you don’t need to send it. On-site repair and advanced exchange appear if your organisation has asked for them and they’ve been set up. |
- Submit the request.
You’re taken to the tracking page for the request, and we email you (and text you, if you gave a mobile number) a confirmation with the ticket number and a link back to it. See How To - Track a repair.
Your organisation’s own link
We can give your organisation a link that takes you straight to the request form with your account already identified, so nobody has to sign in or enter an invoice number. Ask your account manager for it, and share it with whoever logs repairs for you.