What the Service Portal collects, and why. For the legal position see our Privacy Policy.
When you log a repair request
| Information | Why we collect it |
|---|---|
| Your name, email address and phone number | To keep you updated on the repair by email and SMS, and to contact you about it |
| A second contact’s name, email and phone (optional) | Someone else to keep updated |
| Your organisation, or an invoice number and purchase order number | To match the request to your account. Not needed if you’re signed in or you used your organisation’s own link |
| The device serial number | To identify the device and check its warranty |
| A description of the problem, and any photos you attach | So our technicians know what to look for |
| The address where the device is | For collection or on-site repair |
Where it goes:
- The request, its status history and any photos are stored in our repair system.
- A ticket is raised in our service desk for our technicians, with the contact details, device and problem description.
- Your contact details are kept against your organisation’s record in our customer system, so the next request is faster and so we can match the repair to your account.
When you sign in
Signing in is optional. If you do:
- With your work Microsoft account: your organisation’s Microsoft sign-in tells us your name and email address. We don’t see your password.
- With an email address and password: we hold your email address, your name and your password. Passwords are stored by Microsoft’s identity service, not by Stott Hoare, and cannot be read by us.
Your sign-in is linked to your contact record in our customer system so we can show you your organisation’s requests. The same account works for the Customer Portal and the online shop.
Questions
Use Contact Us at the top of the portal, or the Privacy Policy for how to make a request about your information.